We asked, you spoke
Thursday, 24 November 2011
More than 100 people from our client base spared time to participate in our client survey and share their thoughts on our PR, design and digital services. We truly appreciated the feedback and it helps to ensure that we continue to respond to your changing needs.
Congratulations to Steve Touhey from the Western Australian Football Commission (WAFC) who won a $300 voucher for lunch or dinner at Rockpool Bar and Grill. We hope you enjoy the visit.
Among the key items of feedback were:
- We were surprised by how many of our clients knew about one or two of our services, but not much about the others. There was interest in some of our PR services from clients who have primarily used design and digital to date. So it seems we have some communicating to do.
- People were least aware of our research and survey experience, which is proving of growing use to a number of clients who are seeking to better manage their reputation in the community. Many people also wanted information on how we undertake government relations work for our clients.
- Most clients saw it as an advantage to them that we provided a one-stop shop service when and if they needed it.
- Most clients felt we had a great team of smart professionals. Many people told us they could sense the friendly atmosphere and the willingness of our team members to help them. This was great feedback because it is a people-business.
- Our team rated most highly on their ability to listen to and address our client's issues, meet client deadlines and be trusted with client projects.
- A number of people made the point that while we weren't the cheapest service available in Perth, they felt they got value for money because we delivered on our commitments and they could trust our team.
As the survey was anonymous we can't answer people's questions directly, so please contact us on the email below or via your usual Clarity contact if you want to know more about our consultancy or our work in your sector.
Your feedback enables us to do an even better job of building brands and raising reputations.
Thanks again from the Clarity team. If you want to discuss anything to do with Clarity contact anthony.hasluck@claritycommunications.com.au
