Issues & Crisis Management

We operate in a world where business is subject to public scrutiny like never before. In a media environment where one photo or video sent via Twitter or Facebook can make or break a reputation, it pays to be on the front foot and have the right plans in place.

In short, you must know how to handle issues and be crisis ready at all times.

We offer Australia’s leading issues management and crisis communications services to allow you to be skilled, armed and ready with the best tools and strategies to be proactive in handling issues and crises. Our goal is to help you protect and enhance your organisation’s long-term reputation by being issues and crisis ready.

Our consultants are trained to crisis management standard ICS100 under the US Department of Homeland Security and have completed specialist training aligned to the Public Sector competency PUAOPE003: Manage the public information function at an incident – and they are familiar with a variety of crisis and incident management structures and processes used in different sectors. Collectively we have years of experience in assisting with many of the biggest crisis events to occur in Western Australia in the past two decades.

We are the nominated external crisis communications provider for a number of Western Australia’s largest companies and this requires regular testing and review via crisis simulations to ensure that our skills are maintained at the highest level in preparation for major incidents in the oil and gas, mining, industrial, health and education sectors.

Throughout the year we hold regular Issues and Crisis Management workshops to train business on how to respond to issues in the new digital world.

  • Undertake issues identification and prioritisation processes
  • Align your risk management and issues management activities
  • Develop a an issues management plan
  • Develop a crisis communication strategy
  • Brief senior managers and key stakeholders at onset of issue or crisis
  • Handle all media queries and requests, briefings, media conferences
  • Provide key message development and media training
  • Provide a full social media management and response
  • Implement social and media monitoring